Privacy Policy

This policy explains how WiseUp Energy Solutions collects, uses, stores and shares personal information. It covers our website and the work we do for clients.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Last updated: 2 November 2026.

WiseUp Energy Solutions is a Brisbane energy cost management business. The legal entity is Glaf Pty Ltd, trading as WiseUp Energy Solutions. In this policy, "we", "us" and "our" mean WiseUp Energy Solutions.

We collect only what we need to do our work and run our business. This can include:

• Contact details: your name, job title, business name, email address, phone number and postal address.
• Energy information: energy bills, energy contracts and offers, meter data and interval data, National Metering Identifiers (NMIs), tariff details and site details such as addresses and the equipment on site.
• Account details: details we need to set up and manage your service and to invoice you, such as your business name and ABN.
• What you tell us: messages, questions and notes from our conversations, and any documents you send us.
• Website use: information about how people use our website, such as pages visited, the type of device and browser, and how you got to the site. We collect this through cookies and website analytics. It does not usually identify you.

Most of the information we hold is about businesses. It can still include personal information, such as the name and contact details of the person we deal with.

We collect information:

• when you fill in a form on our website, call us, email us or meet with us
• from you or your business during the work we do for you
• from energy retailers, distribution networks and metering providers, when you sign a letter of authority that lets us ask for it on your behalf
• through cookies and analytics when you use our website.

If you give us information about another person, such as a colleague, please make sure they know you have shared it.

We use your information to:

• answer your questions and talk with you about how we can help
• provide our services, including checking bills, analysing energy use, running tenders and managing contracts
• act for you with energy retailers, distribution networks and metering providers, under the authority you give us
• set up and run your data on the WiseUp analytics platform
• invoice you and manage our business records
• send you updates and insights, if you have signed up for them
• improve our website and services.

We may also use energy data on a de-identified and aggregated basis for benchmarking and market analysis. It will never identify you or your sites.

We will not use your information for an unrelated purpose without your consent, unless the law allows or requires it.

If you sign up for our updates, we will send you emails about energy costs and our services. Every email has an unsubscribe link. You can also ask us to stop at any time.

We never sell your information.

We share information only when we need to, and only with:

• Energy retailers, distribution networks and metering providers: to act on your behalf, under the authority you give us.
• Service providers who run our systems: for example our customer relationship management (CRM) system, email, email marketing, file storage, website hosting and website analytics. They handle information for us so we can do our work.
• Professional advisers: such as our accountant or lawyer, when we need their advice.
• Others when the law requires it: for example a court or a government agency.

Some of the service providers we use, such as CRM, email, email marketing, file storage, website hosting and website analytics providers, may store or process information outside Australia. These countries are likely to include the United States. We choose providers that take reasonable steps to protect information.

Your data on the WiseUp analytics platform is held on Australian servers.

We take reasonable steps to protect your information from misuse, loss and unauthorised access, change or disclosure. These include password-protected systems, access limited to the people who need it, and providers with their own security controls.

We keep your information while we work together, and for as long as the law requires after that. When we no longer need it, we delete it or remove the details that identify you.

No system is completely secure. If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner (OAIC) as the law requires.

You can ask to see the personal information we hold about you, and ask us to correct it if it is wrong, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time, usually within 30 days. If we cannot give you access, we will tell you why.

If you have a concern about how we have handled your information, please contact us first so we can try to put it right. Tell us what happened and we will respond within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

WiseUp Energy Solutions

Phone: 0428 918 180

Email: info@wiseupenergy.com

Post: PO Box 95, Ferny Hills QLD 4055

We may update this policy from time to time. The current version is always on this page, with the date it was last updated.