Business electricity bill audits, checked line by line

A check of every charge on your energy bills against your contract, your network tariff and your meter data. Where a charge is wrong, we raise it with your retailer, with the evidence, and see it through to a credit or refund.

No. An energy efficiency audit looks at your buildings and equipment to cut how much energy you use. A bill audit checks what you are charged for the energy you already use. They answer different questions, and a business can need either or both.

Rates against your contract, your network tariff, meter readings and estimated reads, supply and demand charges, market and environmental charges, fees, billing periods and duplicate charges. We also look for changes in your usage pattern.

More common than most business owners think. Metering discrepancies, wrong tariffs, estimated reads, processing mistakes and system faults all slip through, and because business energy bills are complex, errors can go unnoticed for years.

A WiseUp Energy Solutions bill audit checks your energy bills line by line against your meter data, contract and tariff, raises any overcharges with your energy retailer, and sees each one through until it's corrected.

Your energy bills for every site, your contract and pricing schedule, and access to your meter data. We'll tell you exactly what we need once we've agreed the scope.

It depends on how many sites you have and how quickly we can get your bills, contracts and meter data. We'll give you a timeframe when we quote, before we start.

We raise it with your retailer, with the evidence, and see it through to a credit or refund. You don't have to sit on hold or chase it yourself.

Eligible small businesses can take a complaint to the energy ombudsman in their state, free of charge, and we can help you do that. For larger customers, the options depend on the terms of your contract.

It depends on the size of your business and your contract. Under the retail rules, a retailer that finds it has overcharged a small customer must tell them and credit or refund the amount. For larger customers, it depends mostly on the terms of the contract. We check as far back as your bills and meter data allow.

It can be. Bills that look correct sometimes aren't, because errors hide in tariff codes, meter readings and network charges that few people check. Even when a bill is accurate, an audit can show your usage has changed, which can point to solar that isn't working, equipment left running overnight, or a metering fault.

For WiseUp Energy Solutions clients, new contracts, tariff changes and metering agreements are checked on the bills as they take effect, so fewer errors get through in the first place. Either way, you know exactly what you're paying, and why.

One fee, quoted upfront and fixed before we start. You pay us, and nobody else does. There is no commission in your rates, ever.

Yes. Multi-site businesses often get bills in different formats from different retailers, which makes errors easy to miss. We check every site against its own contract, tariff and meter data.

Yes. We check your solar export credits against what your system produced, so you can see whether the credits on your bill match.

Either. You can have a one-off audit, or have every bill checked as it arrives as part of 365 Energy Cost Management.

An estimated read means part of your bill is calculated rather than taken from an actual meter reading. It should be corrected when an actual read comes through, but that doesn't always happen cleanly. We check estimated reads against your meter data and raise anything that looks wrong with your retailer.

Start with your retailer. Raise it in writing with the bill, the charge you are questioning and your evidence, and keep a record of what they say. If it isn't sorted, eligible small businesses can take it to the energy ombudsman in their state, free of charge. Larger customers depend mostly on their contract. We can take this on for you and see it through.